Frequently Asked Questions (FAQs)

1. What is the delivery time for orders?
Delivery times vary based on product availability and your location. Once dispatched, you will receive a tracking notification.

2. What are the shipping costs?
Shipping costs are calculated automatically at checkout based on the total weight and dimensions of your order, as well as the delivery address. We occasionally offer promotional periods with free or reduced shipping on select items.

3. What is your returns and refunds policy?
We want you to be completely satisfied. If you wish to return an item, please initiate a return within 30 days of receipt. The item must be unused, in its original packaging, and in resalable condition. Once we receive and inspect the returned item, we will process a refund to your original payment method, excluding the initial shipping costs. Return shipping is the customer’s responsibility unless the item is faulty or incorrect due to our error.

4. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to the courier’s website. You can also log into your account on our website to view the status of your order and tracking information.

5. What materials are used for your statues and sculptures?
Our collection features products made from a variety of high-quality, weather-resistant materials, including cast stone, resin, polyresin, concrete, and metals like aluminum and bronze. The material for each product is clearly listed in its description.

6. Are the products suitable for outdoor use?
Many of our products are designed for outdoor display. Items specifically suited for garden use are typically marked as “weather-resistant,” “frost-proof,” or “outdoor safe” in their descriptions. We recommend reviewing the product details carefully or contacting us if you are unsure about a specific item’s suitability for your climate.

7. Do you offer a warranty on products?
Yes, we offer a standard warranty against manufacturing defects for a period specified on the product page, typically one year from the date of purchase. This warranty covers faults in materials or workmanship under normal use. It does not cover damage resulting from accidents, improper use, or exposure to conditions beyond the product’s rated specifications.

8. How do I clean and maintain my statue?
Maintenance is generally minimal. For most materials, cleaning with a soft brush, mild soap, and water is sufficient. Avoid using abrasive cleaners or high-pressure washers, as they can damage the finish. Specific care instructions may be provided with your product.

9. Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or modify an order, please contact us immediately through the website. We will do our best to accommodate your request if the order has not yet been processed for dispatch. We cannot guarantee changes or cancellations once the order is in the shipping stage.

10. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed securely through encrypted payment gateways. We do not store your full credit card details on our servers.

11. Do you ship internationally?
Currently, we ship to destinations within the United Kingdom and select countries in the European Union. Please proceed to checkout and enter your address to see if we can deliver to your location and to view the available shipping options and costs.

12. The product I want is out of stock. Will it be restocked?
Popular items are often restocked. You can usually sign up for a “back in stock” notification on the product page if this feature is available. For further information on specific item availability, please contact us via the website.