Returns Policy

At gardenstatuescheap.com, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns process.

Returns Period
You have 30 calendar days from the date you receive your item to initiate a return for a full refund or exchange, provided the conditions outlined below are met.

Conditions for Return
To be eligible for a return, your item must be:

  • In its original, unused condition.
  • In the original, undamaged packaging with all included accessories.
  • Accompanied by a valid proof of purchase (order number).

Please note that customized, made-to-order, or clearance items cannot be returned unless faulty.

Initiating a Return
To start a return, please contact our customer service team via the online enquiry form. You will need to provide your order number and details about the reason for the return. We will then guide you through the process and provide the necessary return instructions and authorization.

Return Shipping Costs

  • Faulty, Damaged, or Incorrect Items: We will cover the cost of return shipping if the item is faulty, arrived damaged, or if we sent an incorrect product.
  • Change of Mind or Unwanted Items: For returns due to change of mind or if the item is no longer wanted, you are responsible for the cost of returning the item to us. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost in transit.

Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges
We are happy to exchange an item if it is defective, damaged, or if you received an incorrect product. Please contact us to arrange an exchange. If you wish to exchange for a different item due to change of mind, we recommend processing a return for a refund and placing a new order.

Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including:

  • Products that have been assembled, installed, or used.
  • Items not in their original condition, that are damaged, or have missing parts.
  • Gift cards or downloadable software products.

Damaged or Faulty Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. We will arrange for a return, replacement, or refund as quickly as possible, at no extra cost to you.

European Union 14-Day Cooling Off Period
If you are a consumer within the European Union, you are entitled to a 14-day “cooling off” period to return goods for any reason, in accordance with EU distance selling regulations. This period begins from the day you receive the goods. Standard return conditions apply.

Our Commitment
Our goal is your complete satisfaction. We stand by the quality of our sculptures and garden ornaments. If you have any questions about our Returns Policy or need assistance, please do not hesitate to get in touch.